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Free PDF 2025 Salesforce Salesforce-AI-Associate: Salesforce Certified AI Associate Exam –Trustable Latest Test Camp
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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:
Topic
Details
Topic 1
- AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.
Topic 2
- Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.
Topic 3
- Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.
Topic 4
- AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.
Salesforce Certified AI Associate Exam Sample Questions (Q63-Q68):
NEW QUESTION # 63
What are some key benefits of AI in improving customer experiences in CRM?
- A. Fully automates the customer service experience, ensuring seamless automated interactions with customers
- B. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
- C. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
Answer: A
Explanation:
"Streamlining case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions are some key benefits of AI in improving customer experiences in CRM. AI can help automate and optimize various aspects of customer service, such as routing cases to the right agents, providing relevant information or suggestions, and generating reports or insights. AI can also help enhance customer satisfaction and loyalty by reducing wait times, improving response quality, and providing personalized solutions."
NEW QUESTION # 64
A Salesforce administrator creates a new field to capture an order's destination country.
Which field type should they use to ensure data quality?
- A. Text
- B. Picklist
- C. Number
Answer: B
Explanation:
Explanation
"A picklist field type should be used to ensure data quality for capturing an order's destination country. A picklist field type allows the user to select one or more predefined values from a list. A picklist field type can ensure data quality by enforcing consistency, accuracy, and completeness of the data values."
NEW QUESTION # 65
What is a benefit of a diverse, balanced, and large dataset?
- A. Training time
- B. Data privacy
- C. Model accuracy
Answer: C
Explanation:
"Model accuracy is a benefit of a diverse, balanced, and large dataset. A diverse dataset can capture a variety of features and patterns that are relevant for the AI task. A balanced dataset can avoid overfitting orunderfitting the model to a specific subset of data. A large dataset can provide enough information for the model to learn from and generalize well to new data."
NEW QUESTION # 66
What is an implication of user consent in regard to AI data privacy?
- A. AI ensures complete data privacy by automatically obtaining user consent.
- B. AI infringes on privacy when user consent is not obtained.
- C. AI operates Independently of user privacy and consent.
Answer: B
Explanation:
"AI infringes on privacy when user consent is not obtained. User consent is the permission or agreement given by a user to allow their personal data to be collected, used, shared, or stored byothers. User consent is an important aspect of data privacy, which is the right of individuals to control how their personal data is handled by others. AI infringes on privacy when user consent is not obtained because it violates the user's rights and preferences regarding their personal data."
NEW QUESTION # 67
A sales manager wants to use AI to help sales representatives log their calls quicker and more accurately.
Which functionality provides the best solution?
- A. Sales Dialer
- B. Auto-Generated Sales Tasks
- C. Call Summaries
Answer: C
Explanation:
The best functionality to help sales representatives log their calls quicker and more accurately is the use of AI-generated Call Summaries. This feature leverages AI to analyze voice data from sales calls and automatically generate concise summaries and actionable insights, which are then logged into the CRM system. This not only speeds up the process of recording call details but also enhances the accuracy of the data captured, reducing the likelihood of human error and ensuring that important details are not missed.
Salesforce provides AI tools that integrate with telephony solutions to enable these capabilities, enhancing the efficiency of sales operations. For more information on Salesforce AI features like Einstein Call Coaching that support this functionality, visit Salesforce Einstein Call Coaching.
NEW QUESTION # 68
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